Privacy Policy
Learn how your information is used for enquiries, reservations and travel services, and how to contact us about your privacy.
Privacy & Personal Information
Planning your trip requires certain information to arrange reservations, entry tickets, transportation and other selected services. This policy explains how Machupicchu Inka handles that information.
It also explains the use of traveler photographs, the storage of booking records and how to contact us about your personal information.
Last updated: 18 October 2026
Who Handles Your Information
This policy applies to personal information handled by the business operating under the trading name Machupicchu Inka in connection with travel enquiries, reservations and the services described below.
| Information | Details |
|---|---|
| Trading name | Machupicchu Inka |
| Legal business name | Machupicchu Inka Travel Agency |
| Contact address | Portal Mantas N° 109, Cusco, Peru |
| Privacy contact | info@machupicchuinka.com |
Independent providers involved in your trip may also process information under their own privacy notices and applicable obligations.
Information Needed for Your Trip
The information requested depends on your enquiry and the services you choose. We request details relevant to preparing quotations, arranging reservations and managing your selected services.
| Information | Purpose |
|---|---|
| Full name | Identify the traveler and arrange reservations and named services. |
| Passport or identity-document details | Arrange entry permits, tickets and other services requiring identification. A copy may be requested where necessary. |
| Nationality and date of birth | Complete information required for selected tickets, permits, accommodation or other booked services. |
| Email address and telephone number | Answer enquiries, send booking information and coordinate travel arrangements. |
| Travel dates and itinerary preferences | Prepare quotations, check availability and organize requested services. |
| Hotel or pickup location | Coordinate pickups, meeting points and included transfers. |
| Payment confirmations and billing details | Identify payments, update booking balances, issue relevant documents and manage refunds. |
| Relevant dietary requirements, allergies or assistance needs | Assess and coordinate arrangements relevant to the selected trip, where necessary and lawfully collected. |
Required & Optional Information
If information required for a named ticket, entry permit or another essential service is not provided, we may be unable to arrange that service.
Information needed for a reservation is separate from optional permission to publish photographs or send promotional messages.
Information About Other Travelers
If you make a booking for other people, provide their information only where you are authorized to do so and share this policy with them.
Health Information & Minors
Only share health information relevant to assistance, safety or a specific service. Where written consent is required, it must be obtained for the relevant purpose.
Bookings involving minors must be coordinated by a parent, guardian or other appropriately authorized person, with the permissions required for the selected services.
Purpose of processing: the applicable basis depends on the activity and may include arrangements needed for your requested booking, performance of the booking, a legal obligation or valid consent. Optional uses requiring consent must be authorized separately.
Who May Receive Your Information
Arranging your trip may require relevant information to be provided to organizations issuing tickets or delivering the services included in your reservation.
| Recipient | Purpose |
|---|---|
| Entry-ticket and permit authorities | Issue the entry tickets and permissions required for your chosen itinerary. |
| Train companies and transport providers | Arrange tickets, transfers and transportation included in your booking. |
| Hotels and accommodation providers | Confirm accommodation and relevant room arrangements. |
| Guides and relevant travel-service personnel | Coordinate the itinerary, traveler attendance, pickups and relevant assistance arrangements. |
| Izipay | Process online payments made through the payment link provided for your reservation. |
| Google — Gmail and Google Drive | Support business email correspondence and cloud storage of Excel reservation files and related booking records. |
The particular travel-service recipients depend on your itinerary. Relevant booking documents and communications identify the arrangements selected for your trip. You may contact us for information about recipients of your personal data.
Information may also be disclosed to competent authorities where legally required. Other disclosures require an appropriate basis under applicable law.
Online Payment Information
Online payments are made through an Izipay payment link provided by Machupicchu Inka for your reservation.
Payment information entered on the payment page is handled by Izipay according to its applicable terms and privacy policy.
We use payment confirmations and transaction records to identify payments, update reservation balances and manage payment-related enquiries or refunds.
For information about Izipay’s handling of personal data, read its Privacy Policy .
Payment safety: enter payment details directly on the identified payment page. Do not send complete card details or card security codes by email or WhatsApp.
Payment deadlines, processing fees and cancellation conditions are explained in our Terms & Conditions .
Traveler Photographs & Videos
Machupicchu Inka uses travel photographs and videos to present its experiences and promote its services. With the appropriate authorization, identifiable traveler images may be published on our website, social-media pages and promotional materials.
Traveler Galleries
Authorized photographs may also be published so travelers can view and save images from their trip. Photographs in open galleries and social-media posts are publicly accessible.
Other people may view, download or share publicly available images. Copies independently saved or redistributed by third parties may remain outside our control.
Permission to Publish
Purchasing a tour does not by itself authorize promotional publication of identifiable photographs or videos. Where consent is required, publication is based on a separate authorization identifying the intended uses and channels.
Permissions involving images of minors must follow the applicable authorization requirements.
Withdrawal & Removal Requests
To withdraw consent or request removal of an image, email info@machupicchuinka.com . Identify the image or provide a link so we can locate it.
Requests will be handled according to applicable law, including the treatment of future uses and publications under our control.
Promotional Messages
Advertising published on our website or social-media pages is separate from direct promotional messages sent to an individual. Where consent is required for direct marketing, it must be obtained separately from the reservation.
Your choice: permission for promotional use of your image is separate from the information required to arrange your trip.
How Booking Information Is Stored
Reservation records are maintained in Excel files stored in Google Drive. These records contain information used to organize and administer the services requested by travelers.
Our business uses Gmail for booking correspondence, including the account machupicchuinkatravelagency@gmail.com .
Information held in reservation records and email correspondence is separate from photographs made available in public travel galleries.
Google Services & International Processing
Gmail and Google Drive involve processing by Google. Information may be processed on servers outside Peru. Further information about Google’s handling of data and international processing is available in its Privacy Policy .
How Long Information Is Kept
Personal information is used to arrange and manage your reservation. Copies of identity documents and relevant assistance information are deleted when the booked services and related administrative matters have been completed, unless a specific legal obligation or unresolved claim requires continued retention.
Enquiries that do not result in a reservation are retained only for the time needed to address the requested information and related follow-up, unless a separate lawful purpose justifies continued retention.
Accounting records, payment confirmations and supporting documents needed for tax obligations are retained for the period required by Peruvian law: five years or the applicable tax limitation period, whichever is longer, calculated under the applicable rules.
Only information necessary for those obligations is retained. This does not automatically require keeping complete passport copies or health information for the same period.
Traveler photographs and records of image permissions are handled separately, according to the authorized purposes and applicable withdrawal requirements. Minimal authorization or withdrawal records may be retained where necessary to demonstrate compliance or address applicable legal claims.
Protection of Booking Records
Personal information must be handled with safeguards appropriate to its nature and use. Access should be limited to people who need the information for the relevant booking or administrative task.
Send only the documents requested for your reservation through the channel identified by our team. Avoid sending unrelated sensitive information.
Questions About Your Information
You may request information about the processing of your personal data and exercise applicable rights of access, rectification, cancellation and opposition.
Where processing relies on consent, you may withdraw that consent under the applicable rules. Withdrawal does not automatically erase records that must lawfully be retained.
How to Make a Request
Email info@machupicchuinka.com with the subject “Privacy request”.
Explain your request and provide a way for us to contact you. We may need proportionate information to verify your identity or authority before disclosing or changing records.
Please do not send unnecessary identity documents in your first message. Requests will be handled within the applicable legal periods. If a request cannot be fully granted, we will explain the reason.
You may also contact Peru’s Autoridad Nacional de Protección de Datos Personales through its official channels.
Policy Updates
This policy may be updated when relevant practices change. Its last-updated date identifies the version of the notice. Updating this page alone does not provide consent for a new purpose where separate consent is required.
For reservation, payment and cancellation conditions, read our Terms & Conditions .
Let’s Make Things Clear
Contact our team if you have questions about your personal information or wish to make a privacy request.
Contact Our Team